We had a late guest show up for a last minute booking. They showed up late at night around midnight. Due to the late booking the door lock did not get updated. Completely our fault. Because of the late check in, we could not fix it and the booking was canceled and refunded when they showed up and could not get in. What now? I messaged the guest profusely apologizing and offering to pay for expenses, free stay in the future, etc. I now know to prepare for these scenarios by setting a minimum advance notice.
Any other recommendations to help make up for this mistake?
Any other recommendations to help make up for this mistake?