01-04-2026, 02:03 AM
We always involve Airbnb support at the moment rules or other issues come up my partner is especially great at handling these situations. He doesn’t go into apologizing he is direct and factual and states what he plans to do. When they ask what does he need from them he said open a ticket in case xxx or I want to see if they will leave and we will refund remaining nights or whatever he seeks sometimes he says this is just to let you know before things go sidewise or if other violations occur. This has always worked for us and prevented refunds without our input. Just a thought. Hopefully I was clear as my hubs is great at conflict management.